Any questions? We’re here to help…
| Questions | Answers |
|---|---|
| What is Online Banking? | Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online |
| What is Mobile Banking? | Mobile Banking allows you to download our app to your phone where you can conduct your banking. |
| What can I do with Online/Mobile Banking? | You can view account balances and transaction history, transfer money, block/unblock your debit card, deposit a check by taking a picture of it with your phone, make person to person payments, make bill payments, fingerprint login on certain phones and much more. |
| What accounts will I be able to access through Online/Mobile Banking? | You can access your checking, savings and loan accounts from the Online/Mobile banking service. Our Online/Mobile Banking Product is intended to give you as much access, security, and versatility as possible. |
| How to Order Checks? | Often the easiest way to order checks is with a teller or customer service representative at FNB either by coming in or calling during our business hours. |
| Is there a limit on my debit card? | Yes, for security reasons, debit cards have a daily ATM limit and a daily purchase limit. You can call us during business hours with any questions or inquiries about this limit. |
| Can I open an account online? | No, for security reasons the safest and only way to open a loan or deposit account with us is in person. |
| Should I notify the bank when traveling? | Yes! Notifying us allows us to place a travel notice on your debit card, which helps prevent disruptions in service. |
| I received a text/call from SHAZAM with a suspected fraudulent purchase. What do I do? | Respond as quickly as possible. If it is fraudulent, respond so, in this event, notify FNB directly so we can take further action. If the purchase is not fraudulent respond accordingly. |
| What is First National Bank in Pinckneyville’s Routing Number? | 081905344 |
| When using my debit card should I use my PIN number? | Absolutely. Using your PIN number verifies the card’s owner and cuts down on possible fraud. |
| I have an unauthorized purchase on my account. What do I do? | Call the bank immediately. If possible, turn off your debit card on the app. |
| My mobile deposit was rejected. Why? | There could be various reasons why your mobile deposit was rejected. The easiest way to find out a cause is by contacting us. Common causes include: · Blurry picture · Incorrect endorsement · Deposit exceeds the $2500 limit · Suspected fraudulent check |
| I want to use my phone to tap to pay. How do I set it up? | Set up Apple Pay or Google Wallet by using your debit card information. |
| My ATM deposit is not showing in my account. What happened? | ATM deposits made after 5:00 PM may not be available until 5:00 PM on the following business day. See our Funds Availability Policy. |
